Found a shop for my Volvo that I loved. Then it closed. Took it to a place that supposedly gave same level of service and even had some of the same guys working there.
I took it in for two issues. They call me after looking at it, tell me what they think about those two things and shoot me prices. They sounded a little high on one of the two, but not too out of line from what I expected.
Then, they point out something more minor and routine, a coolant leak at water pump. Those cars go through water pumps. The guy we bought it from told us that. Two mechanics have told us that. However, they also told us the part is cheap - like $40 max cheap - and it's easy to replace on that car. My husband who doesn't like to work on cars or have an aptitude for it has done it twice. In an hour or less.
They tell me it will be $375 for them to do it. $125 part, $95/hr labor.
I know I'm a girl and not a math major, but...
I called Auto Zone and asked what the part cost and, if I wanted to spend more, what's the most expensive one. It was like $30.99 right now. Also Googled other stores. $40 is the most I could walk in a store and buy one for today.
When he shot me the price for replacing the water pump, I told him that was making me question all his prices. He claimed it was a better part (though didn't give me a specific brand or quality difference; those cheap ones have at least limited lifetime guarantees), and yammered about why their labor rate is what it is and a need to make money. I told him then to not do anything to the car, I'd call him back. I thought about it for a minute and made the call to Auto Zone, then called him back and said I'd just pick up my car.
I'm out $45 for them to not work on my car, and the whole having to have a ride to drop it off and being without my car while worked on thing is such a pain in my arse.
Is there some valid explanation for the water pump price and work numbers he shot me, or should I be telling other people to avoid that place?
Edited by kelley, 06 January 2016 - 10:41 AM.